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Active listening is an essential leadership skill that allows leaders toย learn the truth, influence reports, and make solid decisions. Mastering active listening can be challenging, but leadership and business coaching can help leaders realize its power and tame its caprices. Genuine curiosity is one of the keys to active listening.

โ€œI like to listen. I have learned a great deal from listening carefully. Most people never listen.โ€ โ€“ Ernest Hemingway.ย 

Most people donโ€™t listen. While a lack of listening skills does no favors, it doesnโ€™t make most peopleโ€™s existences impossible. Leadership coaching professionals canโ€™t afford the dubious โ€œluxuryโ€ of not listening.ย Active listeningย is as important a skill for leadership coaches as it is for leaders.

From the perspective ofย leadership coaching, active listening is an underrated leadership skill. It’s not as spectacular as making top-notch decisions in the heat of the battle or rallying the troops when the odds are against them, yet listening makes much of what a leader has to accomplish possible.

active listening

Active listening enables leaders to lead.ย 

The Challenges of Active Listening

Whether we like it or not, we spend significant parts of our lives listening. Hearing someone talk is not active listening, however. Of all the things we hear during the course of our lives, we remember but a fraction. The rest escapes us as we arenโ€™t actively listening or seeking to truly understand what people tell us.

Active listening is an intentional exercise. It requires training; it’s a skill that leaders can develop with the help of executive coaching.

โ€œListening is an art that requires attention over talent, spirit over ego, others over self.โ€ โ€“ Dean Jackson.ย 

The reason active listening is difficult is nature hasnโ€™t โ€œprogrammedโ€ us for it. When we speak, we utter about 125 words every minute. As long as weโ€™re saying something interesting, others have no problems listening to us. Our minds can process more data much faster than that, however. As soon as the brain doesn’t deem what we hear vitally important, the mind wanders off.

Using its superior processing abilities, it tricks us into believing we’re still listening while we ponder other things.

In our increasingly self-centered world, we condition our minds to deem data about others โ€œunimportant.โ€ We’re so focused on our egos that we only care about stroking them by talking, so we only listen to โ€œearn the rightโ€ to talk. That’s far from active listening.

The Art of Active Listening

One of the top priorities of executive coaching is to impart to leaders the art of active listening.

Effective listening requires focused attention, patience, presence, and persistence. Leaders can master this art through intentional practice. When they do, they become more empathetic, inspirational, motivating, and effective. Hereโ€™s what you can do to improve your active listening abilities.

Being Present

Being present in a conversation requires leaders to surrender their needs to judge and fix things. Full presence means full focus, and theย mind’s chatterย is put to rest. People can sense the presence of their interlocutor in a conversation; they perceive this presence as a gift from the other person.

Diverting Your Focus from Responding

Often, our need to formulate a response impairs our ability to listen. We donโ€™t listen to learn something. We listen to glean the information we can use to respond, thus fulfilling a perceived responsibility.

A practical way to override this natural need is to put off responding. Make up your mind that youโ€™re not going to respond. Just listen and respond later. Digest the input you receive from others and schedule an appointment later to address the issues.

Asking Questions

Business coaching requires coaches to spark revelations in clients by asking questions. By engaging in a session of active listening interspersed with questions, leaders get to shape their interlocutorsโ€™ thoughts, echo their feelings, and fill in the gaps.

curiousity

Curiosity is the key to active listening.

Every leadership journey reaches a level that requires leaders to empower, engage, motivate, and develop their reports. Active listing is an essential coaching and leadership tool to achieve these objectives.

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John Mattone

John Mattone is the worldโ€™s top executive coach and a pioneer in leadership transformation. As the founder of John Mattone Global and the creator of the Intelligent Leadershipยฎ framework, he has coached Fortune 500 CEOs, government leaders, and rising innovators across 55 countries. A best-selling author of 11 books, including Intelligent Leadership and The Intelligent Leader, Johnโ€™s mission is to unlock greatness in leaders, one transformation at a timeโ€‹โ€‹.

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